Lessons per week: One or more lessons per week. In some weeks you will receive two or more lessons, in some you will receive an additional supplement lesson, in some an additional complement text, etc. This depends on the subject.

Tests: Only one test in the end of the course, of multiple choice.

Cost of the Portuguese Course, for Brazilians in Brazil: 4 payments of R$ 70.00 = Total R$ 280,00

Cost of the Portuguese Course, for Foreigners (excluding Brazil): 2 payments of US$ 96.00 = Total US$ 192.00

Cost of the Course in English or Spanish: 2 payments of US$ 96.00 = Total US$ 192.00

Cost of the Course in French: 2 payments of US$ 146.00 = Total US$ 292.00

Cost of the Course in any other language: 2 payments de US$ 192.00 = Total US$ 384.00.

CRM Customer Relationship Management,
the external world of a company,
an imperative course for IT professionals

Begin of this Course: April 2004
Last Revision: April 2004

This course MBA of Customer Relationship Management CRM teaches the foundations of the administration of companies on the relationship with its external world, with the use of the modern information technology CRM, and its goal is to give a general vision on what is now the CRMs level.

More and more in the next 5 years the companies will need a CRM Customer Relationship Management, that uses the new technologies (computers, Internet, communications, etc) in all types of relationships with the external world of a company.

The Course presents a general vision of each one of the angles of a CRM, the computation system that actuate in reciprocity directly with the customers through voice by phone (and recognition of the voice, if necessary) without human actions, for marketing, sales, several types of supports, accounts, etc. To be abbreviate, in any relationship with a customer or a potential customer, or providers, etc.

In recent research with IT Managers, 46% answered that the CRM is the number one in its lists of priorities for the period 2004/2005.

The CRMs principle is very clear, if a company takes care of its traditional assetses with the use of the computer system as always happened, why not to use the computer system - less and less expensive and simultaneously more powerful - to take care of the great assets that are its customers, vendors, potential customers, etc., that is to say to take care of its external world?

In fact, it's a paradox that a company give absolute priority to its standard assetses, administered by the computer system, and has never used the same computer system to take care of its other great assets that is its external world.

We are not software-vendors, we are an independent organization without any relationship, direct or indirect, with vendors of any CRM software. Our Internet online Customer Relationship Management CRM courses are generic, about the CRM systems, and not concerning any specific CRM software. However, we discuss the most important CRM softwares used today, in a conceptual manner.

Program

The Customer Relationship Management CRM Course covers the following matters:

First half of the Course

General Control Theory
Feedback Control Systems & Management by Exception
System Reliability
DAS Data Acquisition Concept
DDC Direct Digital Control Concept
IME Internet Marketing Engineering
e-Commerce, B2B e B2C
VoIP Voice over IP Enterprise Telephony.

This first half normally complement a college graduation course that don't usually teach those matters, and they are imperative for any Customer Relationship Management CRM installation. You will learn on Control Theory, System Reliability, DAS and DDC Systems, Internet Marketing, e-Commerce, Voip, etc., all conceptually.

Second half of the Course

Call Centers: Principles, Objectives, Systems
CRM Customer Relationship Management: Principles, Objectives, Systems.

In this second half finally we have the Customer Relationship Management CRM matters, the main goal of the Course.

Customer Relationship Management CRM Certification

Additionally we grant CRM Certifications independently of our course MBA of Customer Relationship Management CRM, since you have

Work experience in the computer fields

and/or
Academic degrees or other Certifications in the computer fields.

See the details in the site cio-certification.

English	Fran�ais
Espanol	Portugues

Compare our SEVEN Facts!

Fact 1

You will learn the
new MBA Programs
management
technologies!

Our 6 online MBA Programs educations are one of few in the world - only 2%! - including the very modern technological matters

CIO, ERP, CRM, enterprise VOIP, Call Centers, e-Commerce, B2B and B2C, Internet Marketing, e-Government,

concerning the new ways to do the business and the government management.

Fact 2

MBA Programs education
in any language
through the Internet!

English, Espanol,
Portugues, Fran�ais

and also in any other language through electronic translations.

Fact 3

MBA Programs e-mail courses
to complement any
elite MBA Programs!

As the MBA Programs of Yale, Harvard, Wharton, FGV Fundacao Getulio Vargas, Illinois, Michigan, London, Oregon, Yale, Berkeley, Carnegie Mellon, etc., the best MBA schools of the world.

Any current or former MBA Programs course can be online complemented by our MBA courses, in order to learn the current high technology management matters.

Fact 4

Affiliate MBA Programs
Cooperative
Education
Agreement
for any University
or Company!

With our Cooperative Agreement you can use our 6 MBA Programs courses in your Accredited online University in your country or your company.

Any existing
University or a new
one, any Company!

We will be in charge of the online 6 MBA Programs courses and your local University or Company will be in charge of the final examinations with our tests and your Diploma.

Fact 5

You will receive
Automatic Up-dates
during your entire life!

You will receive more or less every week, our Automatic Up-dates covering the matters of your course, during your entire life, free of charge. A great way to follow your course matters.

Fact 6

Study your MBA Programs
only 2 to 4 hours/week
and only through
e-mails - our lessons,
your questions,
our answers,
and the examinations!

You can study your online MBA Programs at your convenience any time 24 hours a day. You'll learn from outstanding interactive e-mail. You'll learn from outstanding professors with a wealth of practical MBA experience. You'll earn a MBA Programs Latu Sensu Diploma with real world relevance.

Fact 7

Our low payments
are of only 5 to 10%
of equivalent
MBA Programs courses!

Our payments are only destined to our resources and teachers, and we are a nonprofit organization. This is the main reason for our low costs.

CRM courses Customer Relationship Management CRM certification online mba programs school crm distance learning education course internet

Our 6 MBA Programs Courses

MBA of Customer Relationship Management CRM Course

CRM Customer Relationship Management, the external world of a company, an imperative course for IT professionals

Customer Relationship Management CRM Certification

CIO, ERP, CRM, enterprise VOIP, Call Centers, e-Commerce, B2B and B2C, Internet Marketing, e-Government,

CRM Customer Relationship Management,
the external world of a company,
an imperative course for IT professionals